Complaints Procedure
Hamshaw is committed to providing service to clients that is commensurate with expectations.
If you are dissatisfied with the level of service you have received, we ask you to write to us so that we can discuss what went wrong, and what we might do in response.
Please send details of your complaint to contact@hamshaw.com, with “Complaint” in the subject line.
What will happen once we receive your complaint?
we will send you an acknowledgment within five working days, stating who will be dealing with you going forward.
if necessary, we will ask you for such further details/information as we consider necessary to understand your complaint.
when we are in receipt of all the necessary information, we will fairly, carefully, and thoroughly investigate your complaint.
on completion of our investigation, we will send you a detailed response. We will seek to do so within 28 calendar days from the date of receipt of your original complaint or, where we have asked you for further information, within 14 calendar days of our receipt of the last of that information. If we need more time, we will keep you informed.
our detailed response will set out the outcome of our investigation. If you are not satisfied with it, you are entitled to contact the Legal Ombudsman. You should do this within six months of receiving our detailed response. The address to contact is:
Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Website: www.legalombudsman.org.uk
Email: enquiries@legalombudsman.org.uk
Telephone: 0300 555 0333
March 2023